Refund Policy

Shipping/Refund Policy

Shipping

Thank you for your order! At Boss Balance, we use our fulfillment partner, Influencers Link, to ship your order. Orders are imported from our online store, picked, carefully packed, and shipped via UPS or USPS. Shipments go out daily, except on federal holidays. Orders ship within 2 business days. Typically, orders received by noon ship the following business day.

In addition to the 2 business days for fulfillment, please allow for the carrier's estimated transit time:

- USPS Domestic (US): an estimated 3–8 business days.

- UPS Domestic (US): an estimated 3–6 business days.

These are carrier estimates, not guarantees. Transit times may be shorter or longer due to weather, staffing shortages, holiday order volume and other factors.

Once your order has been processed, you'll receive an email with tracking information. Carriers don't always scan a package at pickup, so please allow a day for tracking to update. Packages are also sometimes delivered a day after being marked delivered.

Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it: unused, unopened and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at contact@influencerslink.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return won't be accepted.

You can always contact us with any return question at orders@influencerslink.com.

Damages and issues

Please inspect your order when it arrives and contact us right away if an item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Opened supplements and personal care products can't be returned. Wholesale orders, sale items and gift cards are also non-returnable. Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. If it's approved, you'll be refunded automatically to your original payment method. Your bank or credit card company may take some time to process and post the refund. The refund may appear as coming from "Influencers Link".

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.